Privacy Policy napi88 –
Data Protection Your Privacy

1 Information We Collect

Napi88 collects your personal information through various interaction points when you register, use the platform, or contact our support team. The following are the categories of data that may be collected:

1.1 Registration & Identity Information

• Full name as shown on official identification document
• Date of birth and gender
• National identification number (MyKad) or passport for KYC verification purposes
• Email address and mobile phone number
• Current residential address

1.2 Financial Information

• Bank account number and bank name for deposit and withdrawal processing
• Registered digital wallet details (TNG eWallet, GrabPay, Boost, and others)
• Deposit and withdrawal transaction records
• Betting history and gaming activity

1.3 Technical & Usage Information

• IP address and device information (device type, operating system, browser)
• Access log data including dates, times, and pages visited
• Napi88 mobile app usage data
• Approximate location data based on IP address

2 How We Use Your Information

Collected information is used solely for purposes related to delivering napi88 services and ensuring the best user experience. We never use your data for unrelated purposes or sell it to third parties.

If you no longer wish to receive marketing communications from napi88, you may unsubscribe at any time via the unsubscribe link in our emails or by contacting our support team.

3 Legal Basis for Data Processing

Napi88 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). These grounds are as follows:

• Consent: You provide explicit consent when registering an account and agreeing to this Privacy Policy. You may withdraw consent at any time, though this may affect our ability to provide certain services.
• Contract Performance: Processing is necessary to fulfil the service contract between you and napi88, including deposit processing, withdrawals, and account management.
• Legitimate Interest: napi88 has a legitimate interest in detecting fraud, maintaining platform security, and preventing unlawful use in order to protect all members.
• Legal Obligation: Some data processing is necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations.

4 Data Sharing & Disclosure

Napi88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited situations, data may be shared with the following parties:

• Payment Service Providers: Required financial information is shared with approved payment processors to facilitate deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
• Game Providers: Required game data may be shared with third-party game software providers integrated with the napi88 platform solely for the purpose of game delivery.
• Regulatory Authorities: napi88 will disclose information to legal or regulatory authorities where required by law, court order, or official investigation.
• Affiliate Companies: In the context of group operations, data may be shared with affiliated entities subject to equally strict privacy policies.

5 Security & Data Protection

Napi88 invests seriously in security infrastructure to ensure that members' personal data is always protected against unauthorised access, loss, destruction, or accidental disclosure.

• Encryption in Transit: All communications between your browser or app and napi88's servers are protected with 256-bit SSL/TLS encryption. You can see the padlock icon in the address bar as confirmation of a secure connection.
• Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-recognised encryption algorithms.
• Strict Access Control: Only napi88 staff with specific authorisation may access member personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): napi88 supports 2FA as an additional security layer for member accounts.
• 24/7 Monitoring: A continuous threat monitoring system operates around the clock to detect and respond to any suspicious activity.
• Regular Security Testing: The napi88 platform undergoes regular penetration testing and security audits conducted by independent security experts.

6 Data Retention Period

Napi88 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and for a period of 7 years after account closure for financial record-keeping and regulatory requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
• Technical Logs: Retained for 90 days for fraud detection and system diagnostics purposes.
• Support Communication Data: Retained for 2 years after the last case resolution.
• Marketing Data: Retained until you withdraw consent or request deletion.

Upon expiry of the retention period, your data will be securely deleted or anonymised using methods that meet industry standards.

7 Your Rights as a Data Subject

Under Malaysia's PDPA and napi88's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected]. We will process your request within 30 business days.

8 Cookies & Tracking Technologies

Napi88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and maintain the security of your account.

Types of Cookies Used:

• Essential Cookies: Required for basic platform operations such as login verification and session security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, theme, and display settings for a smoother return experience.
• Analytics Cookies: Anonymously collects usage data to help us understand how members use the platform and improve the overall experience.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to member accounts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the napi88 platform.

9 Changes to This Privacy Policy

Napi88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or technological developments. Any material changes will be communicated to members via:

• A clear notice on the napi88 home page or login page
• Email to your registered email address (for significant changes)
• In-app notifications on the napi88 mobile app

The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy. Continued use of the platform after changes take effect constitutes your acceptance of the new version. If you disagree with any changes made, please contact us to close your account.

10 Contact Us

If you have any questions, concerns or complaints regarding how napi88 handles your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights under the PDPA have been violated and we have failed to address your concerns satisfactorily.